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The General Data Protection Regulation (GDPR) – the strengthening of data protection in the European Union (EU) – comes into effect on 25 May 2018.   The regulation will apply to all companies located in the EU or processing the personal data of any individual residing in the EU.  In accordance with the terms of this regulation,  Repair Café Malvern Hills has updated its Privacy Policy.


We are committed to protecting your privacy and to making sure all your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this when you use our website to find out more information about us, to contact us or to sign up for any marketing material and/or newsletter we may offer in the future.


Definition of Personal Data


Personal Data means any information that can be used to identify a person. By providing your personal data, you agree that we can use it in accordance with this policy. Please make sure you take time to read our policy and understand it.


Who we are


Repair Cafe Malvern Hills

131 Tennyson Drive


Worcestershire WR14 2UL

+44 1684 439123



We collect information from you when


You provide personal information such as your name and email address when you access our website to make an online enquiry or want to become a volunteer.  However, once your enquiry is dealt with, this information is never collected, stored or passed on to a third party. 


How your information is used


Our use of your personal data will always have a lawful basis. Your data will be used because you have consented to our use of your personal data and because it is in our legitimate interests. We require your details to understand and respond to your enquiry, to provide you with a prompt and reliable service, and to send marketing communications and/or newsletters when they become available and if you have opted in to receive them.


Who has access to your information?


We will not sell, distribute, or lease your personal information to third parties. Any personal information we request will be safeguarded under current legislation.


Your personal data will be kept for as long as it is needed in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it. Personal data can be deleted on request.


Your choices


You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes. Furthermore, you can change your marketing preferences at any time by contacting us by email at:


You have a right to request a copy of the personal information we hold about you and have any inaccuracies corrected. Any such requests should be made to:


To withdraw your consent to us using your personal data at any time, and to request that we delete it, email:


We will not keep your personal data for any longer than is necessary.




Data security is very important to us. We have taken suitable measures to safeguard and secure data collected.


Cookies on our websites


Like many other websites, our website uses cookies. A cookie is a small piece of data stored on your browser, usually to keep track of movements and actions on a site. The cookies help to:


  • make our website work as you would expect

  • improve the speed/security of the site


All internet browsers offer support and information on how to delete or block cookies. Please note that deleting cookies or disabling future cookies or tracking technologies may adversely affect the experience of using our websites.



We keep this Policy under regular review and always welcome your comments. If you have concerns about our Privacy Policy or believe that Repair Cafe Malvern Hills has not adhered to this policy, please email:   We will use commercially reasonable efforts to promptly determine and remedy any issue.


13 February 2020

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